Picked my dog up today after a stay from the 13th-21st - firstly quoted $218 ended up charged $247. Advised on pick up (not prior) she has some light scratches which had healed from a fence - she has deep wounds on her muzzle, some of which are leaking and stink of infection. She is unable to run and is limping due to an injury to her back leg, has had her nails cut despite the fact she has long nail beds that require vet sedation - none of this was asked or approved. Clearly did not have her blanket or personal stay for her toy as was not brought out with her nor did the staff Member know which one was hers. Claiming I signed terms and conditions so will not refund this appauling stay, or the vet bills - yet I never signed such thing only a drop sheet of her time in and what she was dropped with which had multiple other dogs listed and was not a terms and conditions at all. Emma’s explanation was poor and disgusting, claimed ignorance to her clearly injured leg & claims she asked the girls to try explain the injuries sustained to her face. My dog has returned completely unlike herself, she is timid, clearly in pain, and is requiring vet treatment, don’t send your pets!!!