Smac Services, Tauranga

In Jul 2016 went to SMAC to get the aircon in my Mazda 626 Station Wagon fixed. Heating and cooling was poor. On picking up the car and testing it I advised Peter who had done the work that is was only marginally better. It used to be able to make the inside like a fridge on a hot day and it was no where near that performance. In Mar 2018 as a result of learning more about aircon I checked the SMAC work and was extremely disappointed. The most basic of checks had not occurred - checking the air filter in the evaporator. This was absolutely chocked up after 15 years of use. On meeting with Andy (Manager) and Peter (Technician) on 23 Mar 2018 I stated that what they had fixed was probably only 10% of the performance and that they had omitted the most basic of checks leaving me with poor aircon operation. For a $360 bill and the car in the workshop for 1 day this was an extremely disappointing outcome from my viewpoint. Another claimed specialist that is not doing their job. Andy asked why I had not brought it back earlier but that was pointless because on picking up the car in Jul 2016 I had stated that performance was marginal (after testing it out) and Peter had stated that that was as good as it would get and there was nothing else that could be done - so pointless going back again. Andys offer of another air filter after I brought this to their attention was almost laughable - I have already got a new one in the car that will probably go for 2-3 years. A shocking customer service experience made more disappointing by the customer getting to the root cause - not the aircon specialist. Sigh. Geoffrey Brown