Sean Foster - News, articles and cooperation


How to Ensure an Unforgettable Customer Experience Every Single Time

8 days ago

“You really just need to sweat the small stuff.”

One of the most rewarding opportunities in maintaining a competitive advantage in any business can be achieved by developing a culture of excellence in customer experience. As a matter of fact, companies with a successful customer experience strategy attain less customer turnover, higher overall revenues per customer, and higher levels of employee satisfaction as well.

To put it simply, HAPPY customers remain LOYAL. And, loyal customers contribute directly to your bottom line and the overall well-being of the business and its employees.

Makes sense, right? After all, is it not logical that customers tend to stay longer with a brand that makes them happier? This is why Great businesses make it their top priority to deliver exceptional customer experience in order to outperform their competitors.

Are you familiar with the Great Business Model (GBM)?  Within the GBM, we have 12 key projects that we focus on in order to create, well, a Great Business.

One of these key projects is being Customer-Centric, hence the reason why in this article we explore customer experience, one of its key fundamentals.

Read more here!